Quality Services

Our water testing is designated primarily for the purpose of placing treatment equipment. We offer a fully reimbursable*, comprehensive on-site analysis to assess your water source & space for installation of new equipment. We work with you to decide what treatment options make sense for your specific needs. We will provide you with a bid to either purchase or rent & install your equipment.

*Our on-site consultation fee will only be credited towards a new equipment agreement.

Our free test parameters include: 

Hardness, Iron, Manganese, pH, Total Dissolved Solids (TDS), Chlorine, Hydrogen Sulfides (on-site only)

We will test your water for the above parameters at no charge if you bring it to one of our offices. Please allow 24-48 hours for results (some reporting fees may apply). We can also collect and outsource certified laboratory testing through Hellenbrand and Energy Laboratories (collection & distribution fees apply). For a fee, we also do potability tests for

E. Coli/Coliform bacteria

Please allow 7-10 business days for lab results.

We routinely deliver 3 & 5 gallon bottled water, softener salt, filters, & other products to these areas. Customers are assigned to scheduled routes based on need, or we can deliver by customer request on a common area route day. We currently cover the following counties, townships, and rural surrounding areas:

• Washakie County - Worland, Ten Sleep
• Big Horn County - Manderson, Hyattville, Basin, Greybull, Shell, Otto, Burlington, Emblem, Lovell, Byron, Cowley, Deaver, Frannie
• Park County - Cody, Wapiti, Meeteetse, Powell, Ralston, Garland
• Hot Springs County - Thermopolis, Kirby, Lucerne
• Fremont County - Wind River Indian Reservation, Dubois, Crowheart, Pavillion, Kinnear, Fort Washakie, Ethete, Arapahoe, St. Stephens, Shoshoni, Lysite, Riverton, Lander, Hudson, Jeffrey City

As a part of salt delivery & our quality service, we will also do a quick check diagnostic inspection of your water softener assure proper function or service needs at no additional charge.

Maintenance & service is necessary to keep treatment equipment running optimally. We offer routine scheduled maintenance on a wide array of equipment. We also make service calls to anywhere in our territory. We can service all equipment we install as well as several other models. Our rental units require routine preventative maintenance with no service fees. 

Routine services we offer include, but not limited to:

Complete diagnostic, Filter changes, Sanitizing equipment, Stack assembly/O-ring replacement, Tank media replacement, UV bulb/sleeve replacement, Injection system cleaning/replacement, Small pump maintenance, General function/water testing, Upgrade/replacement (Rentals)

We notify active customers of their preventative maintenance due via email, or by call/text (rentals only). We offer pre-paid maintenance contracts with new equipment sales. If you already have equipment & are interested in discounted maintenance, please contact us.

Technicians at Big Horn Water are trained  & skilled to work on all of our dealer equipment. What people may not know is, it's also crucial to know how your water gets to our equipment first. This can become a severely overlooked element in water treatment, especially for home & property owners who are not very familiar with their ground water sources. See our Well Owner's Guide for information or schedule a consult.

We take pride in making sure that your newly purchased treatment equipment is installed with quality parts & not only functions with your space, but is esthetically pleasing. Our installers use tools & material for pex, copper, pvc, poly tubing, & more. We are equipped to install pipe up to 3 inches. Please take some time to look at our work.