Quality Services

We offer a free on-site consultation analysis to fully assess your water source & space for equipment installation. We work with you to decide what treatment options make sense for your space & your specific usage needs. Then we provide a comprehensive bid to purchase or rent, & install your new equipment.

Our free test parameters include: 

Hardness, Iron, Manganese, pH, Total Dissolved Solids (TDS), Chlorine, Hydrogen Sulfides (on-site only)

E. Coli/Coliform bacterial presence can be tested for a fee. The source must be cleaned before sampling & collected in a sealed sanitary container

We will also test your water if you bring it in to one of our offices. Please allow 24-48 hours for reported results. More thorough test criteria can be outsourced through Hellenbrand and Energy Laboratories for additional costs. Please allow 7-10 business days for lab results. We work closely with our partners to come up with an accurate & professional solution to any issues detected in your water.

Our delivery routes cover the majority of townships & rural surroundings in our service area. We routinely deliver bottled water, softener salt, filters, & other products to these areas. Customers are assigned to scheduled routes based on need, or we can deliver by customer request on a common area route day. We cover the following counties and townships as well as their surrounding areas:

• Washakie County - Worland, Ten Sleep
• Big Horn County - Manderson, Hyattville, Basin, Greybull, Shell, Otto, Burlington, Emblem, Lovell, Byron, Cowley, Deaver, Frannie
• Park County - Cody, Wapiti, Meeteetse, Powell, Ralston, Garland
• Hot Springs County - Thermopolis, Kirby, Lucerne
• Fremont County - Wind River Indian Reservation, Dubois, Crowheart, Pavillion, Kinnear, Fort Washakie, Ethete, Arapahoe, St. Stephens, Shoshoni, Lysite, Riverton, Lander, Hudson, Jeffrey City

As a part of salt delivery & our quality service, we will also do a brief diagnostic inspection of your water softener assure proper function or service needs.

Maintenance & service is inevitable & necessary to keep treatment equipment running optimally. We offer routine scheduled maintenance on a wide array of equipment. We also make service calls to anywhere in our territory. We can service all equipment we install as well as several other models. Our rental units require routine preventative maintenance with no service fees. 

Routine services we offer include, but not limited to:

Filter changes, Sanitizing equipment, Stack assembly/O-ring replacement, Tank media replacement, Injection system cleaning/replacement, Small pump maintenance, General function/water testing, Upgrade/replacement (Rentals)

We notify active customers of their preventative maintenance due via email, or by call/text (rentals only). We will be selling pre-paid maintenance contracts with equipment sales beginning in 2025. If you already have equipment & are interested in discounted maintenance, please contact us.

Technicians at Big Horn Water are trained  & skilled to work on all of our dealer equipment. What people may not know is, it's also crucial to know how your water gets to our equipment first. This can become a severely overlooked element in water treatment, especially for home & property owners who are not very familiar with their ground water sources. See our 'Well Owner's Guide' for information or schedule a consult.

Let us assess your well water quality & determine if there is a need to address before you pay hundreds or thousands of dollars for equipment that may struggle to perform. Then let our trouble water experts help you decide what kind of equipment you need to treat your water.

We take pride in making sure that your newly purchased treatment equipment is installed with quality parts & not only functions with your space, but is esthetically pleasing. Our installers use tools & material for pex, copper, pvc, poly tubing, & more. We are equipped to install pipe up to 3 inches. Please take some time to look at our work.